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Service Rates and Penalty Fees
City of Allen has established rates for utilities based on the cost of providing services. Water rates include costs from our wholesale water supplier North Texas Municipal Water District (NTMWD) to maintain, supply and develop infrastructure to secure water resources for future needs. Learn more about NTMWD wholesale water rates and cost factors.
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October 2023 - September 2024 fees approved
Fee changes for water, sewer and trash/recycling services were approved by Allen City Council on Sept. 26, 2023. Watch the meeting
The changes were approved by Allen City Council to reflect rising costs of services caused by several factors including inflation, the maintenance of aging infrastructure and wholesale costs charged by NTMWD.
- Waste service rates: On Oct. 1, 2023, the residential waste services rate paid to the City of Allen for solid waste and household hazardous waste (HHW) services increased by $1 from $17.09 per month to $18.09 per month. Seniors age 65 and older receive a 20% discount in the base services rate for one (1) trash cart and one (1) recycle cart upon approval by the City of a Senior Discount application. Seniors also receive a 20% discount on their HHW services. Read the Resolution [PDF]
- Water and sewer rates: On Nov. 1, 2023, an adjustment in water and sewer rates will result in an increase of approximately $15.33 per month for residential customers who use 10,000 gallons of water per month. The average residential water use in Allen in 9,168 gallons per month, so 10,000 gallons is used as a benchmark for measuring the impact of water and sewer rate increases. Commercial fees will also increase. Read the Resolution [PDF]
- Drainage fee rates: Residential and commercial drainage fees will not change in Fiscal Year 2024. Residential drainage fees remain unchanged at $3.50 per month since 2017.
Despite the water and sewer rate increases, Allen’s residential and commercial water rates remain among the lowest among the cities that get their treated water and wastewater treatment services from NTMWD. Learn how your water rates pay for more than water
Residential Service Rates
Billing Setup
| Deposit | Fee |
|---|---|
| New service | $100 (required) - Automatically refunded as a bill credit after 24 months of on-time bill payment |
| Account cut off for non-payment of service more than once in a calendar year | $50 (refundable) |
Residential Water Rates
Minimum monthly bill based on meter size
| Meter Size | Minimum charge |
|---|---|
| 5/8-inch standard meter (up to 1,500 gallons) | $20.35 per month |
| 3/4-inch standard meter (up to 1,500 gallons) | $30.52 per month |
| 1-inch standard meter (up to 1,500 gallons) | $50.87 per month |
Residential Volumetric Rates
Based on a tiered water conservation rate structure
| Water Consumption | Rate |
|---|---|
| 1,501 to 15,000 gallons | $5.10 per 1,000 gallons |
| 15,001 to 25,000 gallons | $6.38 per 1,000 gallons |
| 25,001 to 50,000 gallons | $7.97 per 1,000 gallons |
| More than 50,001 gallons | $10.58 per 1,000 gallons |
Residential Sewer
Based on water use
| Water Consumption | Rate |
|---|---|
| Up to 1,500 gallons | $36.95 per month (minimum bill) |
| Next 8,500 gallons | $4.68 per 1,000 gallons not to exceed 10,000 gallons |
| 10,000 gallons | $76.73 (maximum bill) |
Residential Drainage
| Structure | Rate |
|---|---|
| Single-Family Residential | $3.50 per month |
Residential Waste Services
| Service | Rate |
|---|---|
| Trash, Recycling & HWW Pickup (includes one trash cart and one recycle cart) | $18.09 per month |
| Each additional trash cart | $10.33 per month |
| Each additional recycle cart | $2.44 per month |
| Trash/recycle cart replacement | $83.78 per cart |
Reconnection Fees
| Type | Fee |
|---|---|
| On-duty reconnection of water service | $20 |
| After-hours reconnection of water service | $40 |
| Account cut off for non-payment of service more than once in a calendar year | $50 (refundable) |
Commercial Service Rates
Billing Setup
| Required Deposit | Fee |
|---|---|
| New service | $100 |
Commercial Water Rates
| Meter Size | Minimum Charge |
|---|---|
| 5/8-inch standard meter | $20.35 per month |
| 3/4-inch standard meter | $30.52 per month |
| 1-inch standard meter | $50.87 per month |
| 1.5-inch standard meter | $101.74 per month |
| 2-inch standard meter | $162.78 per month |
| 3-inch standard meter and fire hydrant meters | $325.56 per month |
| 4-inch standard meter | $508.68 per month |
| 6-inch standard meter | $1,017.36 per month |
Commercial Volumetric Rates
Billed based on water consumption above 1,500 gallons. Includes commercial, industrial, municipal, schools and apartments.
| Water Consumption | Rate |
|---|---|
| Up to 1,500 gallons | Monthly minimum above |
| 1,501 to 4,000 gallons | $3.51 per 1,000 gallons |
| More than 4,000 gallons | $4.37 per 1,000 gallons |
Irrigation and Fire Protection Volumetric Rates
| Water Consumption | Rate |
|---|---|
| Up to 1,500 gallons | Monthly minimum above |
| More than 1,500 gallons | $8.55 per 1,000 gallons |
Construction Fire Hydrant Meters Volumetric Rates
| Water Consumption | Rate |
|---|---|
| Up to 1,500 gallons | Monthly minimum above (for 3-inch meter) |
| More than 1,500 gallons | $6.01 per 1,000 gallons |
Commercial Sewer
Billed based on total water use. Includes commercial, industrial and apartments.
| Water Consumption | Rate |
|---|---|
| Up to 1,500 gallons | $45.86 per month (minimum bill) |
| More than 1,500 gallons | $6.17 per 1,000 gallons (no maximum) |
Municipal and School Sewer
Billed based on total water use. Includes municipal and school customers only.
| Water Consumption | Rate |
|---|---|
| Up to 1,500 gallons | $40.10 per month (minimum bill) |
| More than 1,500 gallons | $5.46 per 1,000 gallons (no maximum) |
Charges for Outdoor Trash Enclosures with Sanitary Sewer Drains
- Single Enclosure (approximately 10 feet by 10 feet) - $21.91 per month
- Double Enclosure (approximately 10 feet by 20 feet) - $43.82 per month
- Enclosures of varying sizes - $0.2191 per square foot of enclosure area per month
- The City Manager or their designated representative is authorized to subjectively reduce these charges by up to 50% for trash enclosures that are designed with roofs, sidewalls, and final surrounding surface grades that effectively stop the introduction of storm water into the enclosures.
Drought and Emergency Water Rates (per 1,000 gallons)
| Residential Customer | |||||||
|---|---|---|---|---|---|---|---|
| Charge Increase Percentage | 0% | 25% | 50% | 75% | 100% | 125% | 150% |
| 0 to 1,500 gallons | Same monthly minimum charge | ||||||
| 1,501 to 15,000 gallons | $5.10 | $5.10 | $5.10 | $5.10 | $5.10 | $5.10 | $5.10 |
| 15,001 to 25,000 gallons | $6.38 | $7.98 | $9.57 | $11.17 | $12.76 | $14.36 | $15.95 |
| 25,001 to 50,000 gallons | $7.97 | $9.96 | $11.96 | $13.95 | $15.94 | $17.93 | $19.93 |
| Over 50,001 gallons | $10.58 | $13.23 | $15.87 | $18.52 | $21.16 | $23.81 | $26.45 |
| Non-Residential Customers (commercial, industrial, municipal, apartments, schools) | |||||||
|---|---|---|---|---|---|---|---|
| Charge Increase Percentage | 0% | 25% | 50% | 75% | 100% | 125% | 150% |
| 0 to 1,500 gallons | Same monthly minimum charge | ||||||
| 1,501 to 4,000 gallons | $3.51 | $4.39 | $5.27 | $6.14 | $7.02 | $7.90 | $8.78 |
| Over 4,000 gallons | $4.37 | $5.46 | $6.56 | $7.65 | $8.74 | $9.83 | $10.93 |
| Irrigation and Fire Protection | |||||||
|---|---|---|---|---|---|---|---|
| Charge Increase Percentage | 0% | 25% | 50% | 75% | 100% | 125% | 150% |
| 0 to 1,500 gallons | Same monthly minimum charge | ||||||
| Over 1,501 gallons | $8.55 | $10.69 | $12.83 | $14.96 | $17.10 | $19.24 | $21.38 |
| Construction Fire Hydrant Meters | |||||||
|---|---|---|---|---|---|---|---|
| Charge Increase Percentage | 0% | 25% | 50% | 75% | 100% | 125% | 150% |
| 0 to 1,500 gallons | Same monthly minimum charge | ||||||
| Over 1,501 gallons | $6.01 | $7.51 | $9.02 | $10.52 | $12.02 | $13.52 | $15.03 |